Local Marketing Blog
Local Marketing Blog
Local Marketing Blog

Getting a negative review hurts, especially when it feels unwarranted. But does this mean you have to sit back and let negative reviews ruin your online reputation? In a webinar hosted by LSA (Local S...

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The BrightLocal’s 2015 Local Consumer Review Survey has been out for awhile, and as usual, it’s jam-packed with interesting data. However, perhaps more intriguing is their follow up report, 97% of...

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Running a local service business takes a lot of work. And all that work equals lots and lots of time spent at the business. However, it doesn’t necessarily need to stay that way. By using tools to s...

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I recently sat down with our Director of Technical Support and asked him a few questions about Customer Lobby. Here are his answers: What brought you to Customer Lobby? The perfect intersection of ...

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At Customer Lobby, we truly believe that local service businesses need more information about their customers and current industry standards. That’s why we recently used data from more than $4 billi...

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Trusting 3rd-party vendors with company and customer information always feels risky. However, if you know what to ask, and how to determine what makes data confidential, you can feel secure when choos...

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Sometimes we all need reminders about why customer satisfaction matters, and how to achieve it. Here are 5 articles that give some great advice and insight into consumer behavior. 1. Why Most Busine...

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Our Member Services Team spends A LOT of time talking to our customers. They answer questions, they help configure accounts, and they educate about the great things our service does. However, our enti...

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If you’re anything like many of our customers, you’re busy. Each morning you wake up and get ready for a full day’s work. Often, little to none of that time is spent inside an office. Instead, y...

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Personalized marketing, engaging social media campaigns, and active customer service programs can all be essential to keeping customers happy, but don’t forget where customer service starts: employe...

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