Local Marketing Blog
Local Marketing Blog
Local Marketing Blog

Take action: don’t be a victim of customer reviews

Getting a negative review hurts, especially when it feels unwarranted. But does this mean you have to sit back and let negative reviews ruin your online reputat...

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Who reads customer reviews?

The BrightLocal’s 2015 Local Consumer Review Survey has been out for awhile, and as usual, it’s jam-packed with interesting data. However, perhaps more intr...

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4 Hidden Gems in Your Customer Lobby Account

Our Member Services Team spends A LOT of time talking to our customers. They answer questions, they help configure accounts, and they educate about the great th...

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6 Creative Ways to Leverage Customer Reviews

At Customer Lobby, every time we get a positive review we celebrate. We glow for the rest of the day. Knowing that your hard work pays off for your customers in...

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3 Negative Reviews That Are Easy to Deal With

It's understandable to balk at a negative review and think you have a problem on your hands. We've written a lot on how to properly turn these bits of tough fee...

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Mindful Reputation Management

“If we hope to go anywhere or develop ourselves in any way, we can only step from where we are standing. If we don't really know where we are standing... We m...

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Make the Most of this Independence Day Weekend

The fourth of July is a time for barbecue, patriotism, and fireworks. This also a time for last minute jobs over the weekend from panicked customers for those w...

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Encourage Employees to Ask for Reviews

I briefly advised in a previous post to encourage your employees to ask for feedback from customers. It can feel like an awkward request for technicians b...

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Diversify Your Customer Reviews

"Don't put your eggs all in one basket" is my favorite idiom for it's irony. I'm not exactly sure why you'd want to travel with your dozen or so large grade...

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Nothing to Fear in Asking for Reviews

Recently, I've found I encounter more and more clients who are afraid of asking their customers for reviews. There is a lot of value in having online reviews an...

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